Luxe Spa requires 24 HOURS NOTICE of cancellations and rescheduling of all appointments. Failure to give adequate time for notice will result in full charge of session. Please keep in mind that there are other customers in need of services and therapy. Respectfully understand that when you do not give adequate time for cancellations, the therapist loses income, the business loses revenue, and other clients in need are unable to receive treatment; all of which may result in inability to operate.
Spa Guests: Please arrive 20 minutes prior to your appointment time for a stress-free check-in and time to change into your robe and slippers! See important policy information about late arrivals here.
Luxe accepts service tips in Cash, Venmo and Tippy (credit card). ATM is also available. THANK YOU!
We are so happy that the state has deemed the personal care industry safe during this unsure time, allowing Luxe Salon, Spa and Laser Center to remain open. We recognize that this is a stressful time for everyone and appreciate your continued loyalty and understanding. Our goal at Luxe is to serve our clients in the safest way possible. In order to ensure safety, our employees are tested every other week and fill out a COVID-19 screening form at the start of each shift. We are also sanitizing all areas of the building frequently throughout the day. All clients have their temperature taken and wash their hands upon entering the building. We also require that all clients wear a mask that covers their mouth and nose.
We take client and employee health and safety very seriously and kindly ask that you reschedule if you do not feel well. It is our promise to continue our commitment to our valued customers through social distancing, proper mask wearing, hand washing and disinfecting on a regular basis. If you have any questions or concerns please do not hesitate to call us at (585) 256-1050 and we will be happy to address any concerns.
Be sure to connect with us on social media and check for new emails for any information regarding COVID-19 practices or changes in the future. We are also happy to offer curbside pickup for Gift Cards and products. Call us to place an order over the phone and let us know when you arrive.
The Luxe Team